It’s safe to say that the past few months have been an absolute whirlwind of emotions and while things may still be a little unsure, more than 1,500 salon professionals have decided to make the best out of Covid-19 lockdown and get ready for their salon reopening – and it’s not too late for you to join in.

We have undertaken a thorough review of our salon and the services we offer and have started our preparation with a thorough deep clean and disinfection of the property. We have also implemented the following protocols that will be revaluated and upgraded continuously.

Our Salon

• We have rearranged our waiting, reception and treatment areas to adhere to social distancing guidelines
• All surfaces throughout the salon will be cleaned regularly and wiped with the appropriate cleaning product between each treatment
• All items of equipment will be cleaned before and after every treatment. This includes all metal instruments, brushes, bowls, and tweezers
• One-use disposable items will be used where necessary (sustainable alternatives kept where possible)

Our Team

• We will be conducting training to ensure all team members care for our customers in a safe, hygienic and professional manner
• Staff will be trained to adapt each treatment to uphold best practice, including hygiene and safety
• We have agreed social distancing for our team in communal staff areas
• Staff will be briefed to uphold safe standards while dealing with responsibilities at reception

Our Treatments

• We have reviewed our treatment menu and is in the process to remove treatments where we felt it necessary to do so
• Our therapists will wear gloves, masks and other personal protective equipment (PPE) during treatments where required.
• Therapists will wash their hands before and after every treatment
  PPE will be replaced after every treatment
• Our therapist will stay with you throughout your treatment – not venturing out of the room – to reduce the need to replace PPE and minimise infection

Client arrival & Reception

• We will greet you warmly but without a handshake or personal contact
• We will stagger customer arrival times to minimise close contact
• We will clean the reception area regularly
• Where possible we will escort you straight to the treatment area/room to avoid congestion in waiting areas
• Waiting areas will be arranged to adhere to social distancing
• We ask that you pay using card or other cashless means where possible

We ask from you

• To arrive at the time agreed, to maximise social distancing
• To wash your hands and/or use hand sanitiser as directed by our team and before and after each treatment
• To wear face-masks – no mask, no entry
• To contact us and re-arrange your appointment, if you have a temperature, or are feeling unwell or if any person in your household has the same or is self-isolating
• Do not come to the salon if you or anyone you live with is self-isolating or is displaying symptoms known to be consistent with Covid-19